Help & support

Find answers to common questions about our made-to-order apparel, drinkware, home décor, and custom gifts. We want your Texas Charm & Co experience to be smooth and delightful from browsing to delivery.

Frequently asked questions

Every item at Texas Charm & Co is crafted with Southern care and made to order. Here is everything you need to know about production timelines, sizing, caring for your items, custom orders, and returns.

How long does production take for made-to-order items?
Because our products are crafted on demand, production begins shortly after your order is confirmed. Standard production typically takes a few business days before your package is dispatched for delivery.

When will my order ship and how can I track it?
Once your made-to-order product is printed and packed, you will receive a shipping confirmation email containing your tracking link so you can follow its journey directly to your door.

How do I submit personalization details?
You can enter your custom text, names, or special instructions directly in the personalization field on the product page before adding the item to your cart. Please double-check spelling before checkout.

What is your policy for returns or exchanges on custom items?
Because products are made to order, personalized or custom-made items may not be eligible for return or exchange once production begins. Please reach out to us immediately if an order needs to be adjusted.

What should I do if an item arrives damaged, incorrect, or misprinted?
If an item arrives damaged, incorrect, or misprinted, contact us promptly with your order number and clear photos so the issue can be reviewed under the policy shown with your order.

How do I choose the correct size for apparel?
Review the size chart provided on each apparel listing because fit can vary by product style. Measuring a favorite shirt flat from seam to seam is the best way to ensure an accurate fit.

How should I care for printed apparel, drinkware, and home décor?
For printed apparel, follow the garment label, wash inside out in cold water, avoid bleach, and air-dry or tumble dry on low when permitted. For drinkware and décor, follow the individual product description and use a dishwasher or microwave only when that item is specifically marked safe.

How can I reach out if my question isn't answered here?
Use the contact form on the website and include your name, email address, order number when applicable, and a clear description of the question. You can also connect with us through our official Texas Charm & Co social media links shown on the website.

Ready to bring home some Southern style?

Explore our collection of Texas-inspired apparel, personalized gifts, tumblers, and home accents created to brighten your everyday life.